Returns & Exchanges
At TILT Professional Makeup, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unopened and unused products within 14 days of delivery.
Initiate Your Return
Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Pack Securely
Ensure all items are in their original, unopened packaging and securely pack them in a sturdy box to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package via a tracked service to our warehouse address provided in the authorization email.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing