Frequently Asked Questions
Everything you need to know about TILT Professional Makeup products and services.
Are TILT Professional Makeup products cruelty-free?
Yes, we are committed to ethical beauty. All TILT Professional products and ingredients are 100% cruelty-free and are never tested on animals.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided for all orders via email.
What is your return policy for opened cosmetics?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If a product arrives damaged, please contact our support team immediately.
Do you offer professional discounts for makeup artists?
Absolutely! We offer a TILT PRO membership for certified industry professionals. You can apply through our 'Pro Program' page to receive exclusive discounts and early access to new launches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I find the right foundation shade for my skin tone?
We offer a digital Shade Finder tool on our website. Alternatively, you can message our expert artistry team with a photo of yourself in natural lighting for a personalized recommendation.